Delivery locations
We currently deliver in and around Maharajganj, Siwan district and other parts of Bihar. For addresses outside our regular delivery area, please confirm with us on WhatsApp before ordering — we will let you know if delivery is possible and what it will cost.
Order confirmation
Every order is confirmed manually over WhatsApp or phone. After you send an enquiry, we will confirm product availability, final price, delivery charges (if any) and expected delivery timeline before your order is treated as placed.
Dispatch timeline
Orders are typically dispatched within a few working days of confirmation, subject to stock and courier/local transport availability. [Placeholder: replace with your actual standard dispatch timeline, e.g. "within 1-2 working days."]
Delivery timeline
Delivery time depends on your location and the courier or local delivery method used. [Placeholder: replace with your actual typical delivery window for Maharajganj/Siwan vs. rest of Bihar.]
Shipping charges
Delivery charges, if applicable, are shared with you during order confirmation on WhatsApp before you agree to the order. [Placeholder: add your actual shipping charge structure, or state clearly if delivery is currently free within a certain radius.]
Order tracking
As orders are coordinated directly over WhatsApp, we will share delivery/courier updates with you on WhatsApp or by phone. [Placeholder: if you begin using a courier partner with online tracking, add the tracking process here.]
Payment on delivery
[Placeholder: state clearly whether Cash on Delivery, UPI on delivery, or advance payment is actually used for your orders. Do not publish a payment method that is not genuinely offered.]
Damaged or leaking package
If a package arrives visibly damaged, leaking or tampered with, please do not accept it if possible, or note the issue with the delivery person. Contact us within 24 hours of delivery with clear photos or a short video of the packaging and product so we can review the issue — see our Refund & Replacement Policy for what happens next.
Wrong or incomplete address
Please double-check your delivery address, landmark and phone number when confirming your order on WhatsApp. Delivery delays or failed delivery attempts caused by an incorrect or incomplete address supplied by the customer may not be our responsibility, and re-delivery charges may apply.
Delivery attempts
[Placeholder: state your actual number of delivery attempts before an order is returned, e.g. "We/our courier will attempt delivery up to 2 times before returning the order."]
Customer support
For any shipping or delivery question, contact us on WhatsApp/phone at +91 7210251803 or email info.dehatighee@gmail.com.